Outdoorsiness.com is committed to providing fast and efficient service. If you need to return an item, these are the criteria for receiving a refund:
Though returns meeting the above criteria are eligible for a full or partial refund of the product cost, there are a few costs related to shipping. These costs are listed below:
Returning an Order:
Before returning an order, be sure to check out the above two sections to verify our refund policy along with any related shipping costs. If you need to return an order, follow the important information below:
Freight Related Issues:
All requests for shipping charge reimbursement due to missed appointments by freight companies or concealed damage due to freight negligence must be directed to the individual freight company -- not Outdoorsiness.
Custom orders made by the manufacturer may not be eligible for returns or credits. Lead times for these products vary and production is scheduled around orders -- if we are able to accommodate your cancellation, it will incur a 30% cancellation/restocking fee. Custom items may include:
The very first thing we recommend, before considering a return, is speak with us. We will always try to work with you as quickly and efficiently as possible. Please call us within 48 hours of delivery if you find items are damaged, incorrect, or missing. Our team will assist in replacing items, and/or filing a freight damage claim on your behalf
- Please consider that your item may be made to order, custom designed or experience manufacturing delays. Returning items may sometimes be cost prohibitive as return freight will be the responsibility of the purchaser
- Returns may result in additional costs when you consider the cost of packaging, shipping and restocking.